Facilities for special passengers

Facilities and services for the disabled in Dulles airport

Washington Dulles International Airport offers highly accessible facilities for people with reduced mobility or disabilities.

Wheelchair service

You can coordinate to have a wheelchair during your stay at the airport. You can access it in any of the Lounges or in the Terminal through your airline or with any Skycap at the Airport. Do not forget to notify your airline at least 48 hours before your visit, so that they can coordinate it and thus better serve your needs.

Public toilets

The bathrooms are fully accessible with toilets for people with disabilities. Most toilets have infrared flushing devices. All sinks in each bathroom are positioned at an accessible height and infrared devices are used to activate the water in most places.

On the other hand, baby changing stations have been placed at an accessible height in the men's and women's toilets at pole locations. Along with several of the airport's public restrooms, a unisex restroom is provided for the care of a companion.

Public telephones

In the terminal and in all lobbies, telecommunications devices for the deaf and hard of hearing (TDD) and wheelchair accessible telephones can be found at various locations in each building.

Security control

All security controls are accessible to passengers with reduced mobility. The Transportation Security Administration (TSA), which conducts screening of passengers at checkpoints, has a program to assist travelers with disabilities or medical conditions.


The elevators are equipped with raised Braille buttons and are accessible to people using wheelchairs. In some elevators, an electronic voice announces arrival at each floor.

In turn, the elevators of the AeroTrain C station are located on the central platform. You must wait for the doors to open on the central platform of the Aerotrain to access the elevator.

Ground transportation

Airport shuttle buses are equipped with wheelchair lifts / ramps and audible announcements. On the other hand, transportation services for rental vehicles are equipped with ramps / lifts for wheelchairs.

Meanwhile, Washington Flyer Taxi has several vehicles within the fleet equipped to accommodate wheelchairs. If you need an accessible vehicle, we recommend that you book in advance by calling 703-572-TAXI (8294).

As for the Silver Line Express buses, they are wheelchair accessible.

Public parking

Dulles International Airport has specially designated parking spaces for passengers with reduced mobility. As a requirement, vehicles must display plates or placards issued by the government for use by the disabled. In the Terminal Hourly and Terminal Daily parking lots, these spaces are located in a privileged area (as close as possible to the Terminal or ground transportation). In the Economy lots, the spaces are located next to the bus shelters.

Pet Relief areas

Dulles International Airport has designated pet relief areas for service animals accompanying passengers.