Hours: 8:00 AM – 6:00 PM
23000 Indian Creek Dr, Sterling, VA 20166, USA
This location is permanently closed. Hertz website, telephone number did not state this was closed. Tried contacting them via phone and got no one. Their outgoing voice message did not even state that the location is closed. Made the trip to take care of extending my vehicle and that's when i find out they are closed at that location. There was a sign at the door. This is not acceptable. Now we are running around trying to figure out where to return a vehicle.
I rented a car for a few hours for business and then I received phone calls from Hertz that I haven't return the car! I called the company several times and explained it, but after a while I received a bill for 12 days of rental. It wasn't my first time I rented a car from here, the employees at this location are always late and rude. I got there at 7:45 with a previous reservation for 8, there was no one at the counter, I waited till 8:20, someone came and gave me a dirty car without apologizing, so I told him he has to respect other peoples time. I think probably when I returned the car to the same person at the end of the day he didn't finish the retune process. Anyway, companies are responsible for their employees. I cannot believe I spent a lot of time and energy so far to get my money back with no result.
Renter beware! Do not rent a car from hertz. Charged additional fees more the price of the actual rental, more than doubling the actual estimate. No receipt for chargers were sent. When I found the charge on my cc statement spend over an hour on the phone and was told a supervisor would call me back, of course never happened. Complete fraud, and terrible customer service. Under no circumstance should you rent a vehicle from this hertz location or any other hertz location for that matter.
Distance: 3.32 mi
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Monday | 8:00 AM – 6:00 PM |
Tuesday | 8:00 AM – 6:00 PM |
Wednesday | 8:00 AM – 6:00 PM |
Thursday | 8:00 AM – 6:00 PM |
Friday | 8:00 AM – 6:00 PM |
Saturday | 9:00 AM – 12:00 PM |
Sunday | Closed |