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Hertz Car Rental - Washington Dulles International Airport

3.7 - 5 votes

Hours: Open 24 hours

23540 Autopilot Dr, Sterling, VA 20166, USA

Ratings

  • Google Google 3.7

Reviews for Hertz Car Rental - Washington Dulles International Airport
Elena S.
Elena S.
a month ago

I used their service twice during the month and both times had a great experience with this location. The process of getting the car and returning were fast and easy. The cars were not spotless clean from outside but I am not picky. It's more important for me that their inventory has low mileage and safe to drive. I recommend this place and definitely will use them again. Thank you for your great work, HERTZ !!!

Shanna French
Shanna French
a month ago

I have to say that I have had the best experience at this location. When I walk in I am always greeted by Said. He is the best agent there! He has helped me get in and out happily and quickly when picking up my rental car. I definitely would recommend this location. Make sure you say hello to Said for me...he's awesome!

Sky Amazon
Sky Amazon
6 months ago

Updated 09/01/2021 this is the worse place to rent a automobile! I had reservation as Hertz Gold member when I arrived at location. Man working for Hertz canceled my reservation, told me there were no cars. Then did a rental manually which made me unable to manage it through the Hertz app and website 09/01-16/2021 two week rental. Of all the people entering location I was last to leave and I’m disabled was picking up daughter who’s been stationed overseas for 6 yrs at airport first time home since 2015. The entire experience was horrible and I had to go to Hertz location in Fairfax to try to fix the mess made at this location to extend rental. Was given Suv I didn’t want after asking several times for Chevy Equinox, my request was ignored even when I had reservation made well in advance. Calling Hertz trying to manage rental and extend I spent hours and days on phone and got no where except employees hung up on me. Hertz shouldn’t have these types of issues at Dulles Airport location and women next to me had a horrible time also like my daughter and me. I will never rent from this Hertz location ever again. No one wants to go through what I have renting a auto.

Scott M
Scott M
2 weeks ago

This continues to be that absolute best Hertz location in the US. They consistently help me out, the manager is beyond helpful, and despite the labor shortages the cars are pretty clean. Hertz is my go to rental car company, and I almost always have a good experience, but IAD is consistent in their customer service. It is not an easy business to be in, and way too many customers are rude and inflexible, so I appreciate that Hertz still manages to go above and beyond for me every single time.

Matt B
Matt B
4 months ago

Best experience I've had from any car rental company, and will be booking with them every time in the future. The customer service was great -- was greeted with a smile, and also pointed to the area where my car was. Also was happy to see a large selection of vehicles, from which I got to pick from, which I appreciated. And, most importantly, the price was great, and much more fair than all other rental companies. Hertz is the Gold Standard for a reason. They're the best, always have been. I won't use anyone else in the future.

Hertz Car Rental - Washington Dulles International Airport Photos

Hertz Car Rental - Washington Dulles International Airport

More Info

Distance: 1.51 mi

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Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours