The Westin Washington Dulles Airport
2520 Wasser Terrace, Herndon, VA 20171, USA
Ratings
Google
Reviews for The Westin Washington Dulles Airport
Shana Denise
Nice hotel, I don't know the area seems like a residential cause nothing is around it but apartments. Hotel rooms are clean and nice. The entrance is beautiful and the gym is good. It's a short layover so not wondering out, but there is a restaurant in the hotel serving breakfast, lunch and dinner. Staff is also nice
Tommy Z
The two things that are absolutely required for you to be a hotel are beds and showers. My shower was broken. Ridiculous!
UPDATE: In reply to the response below from Joel Fuller, I did contact the front desk but when I had 30 minutes to get myself and my son showered and out the door there was nothing they could do.
How did the staff clean my shower adequately? Wouldn't they notice the problem if they were cleaning the shower correctly, not just running some water through it? We both know the answer, they didn't clean. I have also have photos of the trash that was left shoved in between the furniture from the previous occupants. So again, we know how well they cleaned.
I hope that when people read this, and your patronizing reply, they realize that you don't really care. "Next time call the front desk" is a pretty weak response to completely dropping the ball on having a working shower.
Nate Roundy
Front desk staff is WONDERFUL. The rest is blah. Hotel decor is bland at best. Forgettable setting from an airport mystery novel. Beds are uncomfortable at best. This must be a branded Westin...it isn't up to typical Westin (particularly pre-Marriott and pre-pandemic) standards. Breakfast is free (you get a voucher) but woe into you who try to bring a guest. You must put their breakfast on your room -- the guest can't buy their breakfast. Just plain silly. Don't trust website: NOTHING is up to date. No valet parking any more. Etc. So, if this is close to your business destination, maybe consider it, otherwise it may be worthwhile to check reviews and consider other properties.
Sh DS
Really bad experience,
1 - I asked for bottle of water at reception as my room was on “do not disturb” and room service could not access the room to refresh it. I was told that it costs 3$ when i argued that it should be in the room anyway i got told that they will send it to my room which never happened. Interestingly colleague of mine told me similar story.
2- big one as Bonvoy member i asked for late check out and my check out was extended till 14:00 when i came back at 13:40 my room was open and do not disturb sign removed. I left my passport, credit card, tablet in my room and do not know who was in it and for how long room was left open.when asked reception they mentioned somebody worked on the locks, nut nobody was there when i came and room was intentionally left open.
3 - day before i checked out both of my card keys stop working, when i came down to reception, one receptionist did following comment “he is Turkish national …” it sounded like they checked me out. (Btw, i Not from Turkey). Receptionist denied to explain why both of my cards stopped working.
All in was worst hotel experience for past 10 years of traveling. Will ask my company to stop working with this hotel even its close to office.
Shana Denise
Nice hotel, I don't know the area seems like a residential cause nothing is around it but apartments. Hotel rooms are clean and nice. The entrance is beautiful and the gym is good. It's a short layover so not wondering out, but there is a restaurant in the hotel serving breakfast, lunch and dinner. Staff is also nice
Tommy Z
The two things that are absolutely required for you to be a hotel are beds and showers. My shower was broken. Ridiculous! UPDATE: In reply to the response below from Joel Fuller, I did contact the front desk but when I had 30 minutes to get myself and my son showered and out the door there was nothing they could do. How did the staff clean my shower adequately? Wouldn't they notice the problem if they were cleaning the shower correctly, not just running some water through it? We both know the answer, they didn't clean. I have also have photos of the trash that was left shoved in between the furniture from the previous occupants. So again, we know how well they cleaned. I hope that when people read this, and your patronizing reply, they realize that you don't really care. "Next time call the front desk" is a pretty weak response to completely dropping the ball on having a working shower.
Nate Roundy
Front desk staff is WONDERFUL. The rest is blah. Hotel decor is bland at best. Forgettable setting from an airport mystery novel. Beds are uncomfortable at best. This must be a branded Westin...it isn't up to typical Westin (particularly pre-Marriott and pre-pandemic) standards. Breakfast is free (you get a voucher) but woe into you who try to bring a guest. You must put their breakfast on your room -- the guest can't buy their breakfast. Just plain silly. Don't trust website: NOTHING is up to date. No valet parking any more. Etc. So, if this is close to your business destination, maybe consider it, otherwise it may be worthwhile to check reviews and consider other properties.
Sh DS
Really bad experience, 1 - I asked for bottle of water at reception as my room was on “do not disturb” and room service could not access the room to refresh it. I was told that it costs 3$ when i argued that it should be in the room anyway i got told that they will send it to my room which never happened. Interestingly colleague of mine told me similar story. 2- big one as Bonvoy member i asked for late check out and my check out was extended till 14:00 when i came back at 13:40 my room was open and do not disturb sign removed. I left my passport, credit card, tablet in my room and do not know who was in it and for how long room was left open.when asked reception they mentioned somebody worked on the locks, nut nobody was there when i came and room was intentionally left open. 3 - day before i checked out both of my card keys stop working, when i came down to reception, one receptionist did following comment “he is Turkish national …” it sounded like they checked me out. (Btw, i Not from Turkey). Receptionist denied to explain why both of my cards stopped working. All in was worst hotel experience for past 10 years of traveling. Will ask my company to stop working with this hotel even its close to office.
The Westin Washington Dulles Airport Photos
More Info
Distance: 5.75 mi
Nearby Hotels
Washington Dulles Airport Marriott
Candlewood Suites Washington-Dulles Herndon, an IHG Hotel
Hyatt Regency Dulles
Hyatt Place Herndon/Dulles Airport-East
Hilton Washington Dulles Airport